RENTAL AGREEMENT

VERONA TRAVEL SRLS –  P IVA 04881640231 – E-mail: info@verona-travel.com – Phone Number: +39 045 24 76 282

GENERAL CONDITIONS

  1. The company “Verona Travel SRLS” (hereinafter “VT”), headquartered in Verona, Via delle Pietre 15, rents a vehicle to the customer (identified in the details of this contract and hereinafter “Customer”), as described in the section below, “Rental Details.” Verona Travel SRLS reserves the right to rent vehicles from third parties, who have guaranteed that such vehicles meet the requirements of suitability, safety, and compliance with Italian law and contractual conditions.
  2. The vehicle is delivered in excellent condition and suitable for the use declared by the Customer, who confirms its condition with this contract and undertakes to return it in the same condition at the end of the rental period. Upon return of the vehicle, the Customer and a VT representative will conduct a joint inspection to verify the condition of the vehicle, documenting any damages with photos or written reports.
  3. The rental details are specified in the section below, “Rental Details,” which is an integral part of this contract.
  4. Customer Requirements: The Customer declares to be at least 18 years old, legally authorized to drive in Italy, and to provide truthful information regarding personal data and driver’s license. The Customer also declares to provide additional details regarding their personal information and contact details through the completion of a digital form provided by Verona Travel, authorizing the processing of data for all purposes related to the rental.
  5. Customer Obligations: The Customer agrees to use the vehicle with care, in compliance with Italian law, diligently, prudently, and skillfully; to use the helmet provided and ensure that any passenger does the same; not to drive under the influence of alcohol, drugs, or other altering substances; not to entrust the vehicle to third parties; to return the vehicle with the provided accessories in the same condition as received; to remain within a 50 km radius of VT’s headquarters.
  6. The Customer must always use the disc lock provided with the vehicle and will still be held directly responsible in case of theft and/or fire of the vehicle. If such events occur, the Customer must compensate VT for the vehicle’s value based on the valuation available at www.dueruote.it.
  7. Fuel and Return: The vehicle must be returned with the same fuel level as when it was delivered to the Customer.
  8. The Customer is responsible for any damage to the vehicle upon return, including but not limited to scratches, dents, erosion, refueling with unsuitable fuel, or repairs performed without VT’s written consent. Any damage will be assessed based on the cost of repair or replacement according to official price lists.
  9. The Customer acknowledges knowledge of Italian regulations and commits to paying any fines, penalties, or charges related to the rental, including reimbursement to VT for any damages or expenses incurred, including legal fees, without exception.
  10. Insurance: The vehicle is covered by third-party liability insurance, as required by Italian law. Any damages not covered by the insurance will be the sole responsibility of the Customer. To the extent permitted by law, VT will not be liable for unforeseen breakdowns or damages arising from events beyond its direct responsibility during the rental period.
  11. Penalties: The following penalties apply: Returning the vehicle without the required fuel level: 20 €; Loss of keys: 200 €; Loss of each helmet: 100 €; Loss of documents:: 500 €; Loss of disc lock or anti-theft chain: 100 €; Failure to return the vehicle at the agreed time: 100 €; Intervention for causes not attributable to the vehicle: 300 €; Recovery of the vehicle beyond the agreed radius: 500 €.
  12. VT reserves the right to rent vehicles registered to third parties, ensuring that such vehicles meet the requirements of suitability, safety, and compliance with Italian regulations and contractual conditions. In such cases, Verona Travel SRLS will act as an intermediary while ensuring compliance with contractual obligations towards the Customer.
  13. Security Deposit: Before the rental, the Customer must pay a security deposit of €200, which will be fully refunded at the end of the rental unless there are damages or penalties. If the vehicle sustains damages during the rental, the entire deposit will be retained to cover repair costs. If repair costs exceed the deposit amount, VT will contact the Customer to request payment of the difference. If the repair costs are lower than the retained deposit, VT will refund the excess amount to the Customer within 30 days from the completion of the repairs.
  14. Cancellations: Cancellations made up to 30 days before the rental start date are free of charge. From the 29th day before the rental date, a penalty of 30% of the rental fee applies. From the 10th day before the rental date, no refund will be issued.
  15. Accidents: In case of an accident, the Customer must immediately contact VT and follow the given instructions.
  16. During VT-organized tours, stops may be scheduled at establishments such as, but not limited to, restaurants, farmhouses, wineries, or wine bars. The Customer acknowledges that they may have access to local products, including alcoholic beverages, and assumes full responsibility for any behavior resulting from the consumption of such products. The Customer commits to complying with Italian law and this contract, and VT disclaims any responsibility for accidents or damages caused by driving under the influence of alcohol or altering substances.
  17. Any disputes will be resolved through arbitration at the Arbitration Chamber of the Verona Chamber of Commerce. If an agreement is not reached through arbitration, disputes will be submitted to the competent court of Verona. In case of discrepancies or disputes between the Italian and English versions of this contract, the Italian version shall prevail.